Exchange and Return Procedure

Can I return my item if I didn’t like it after purchasing?

Yes, returns are accepted within 7 days after the date of purchase made/item(s) received, however it will be subjected to T&C.

How do I return the item(s) that I don’t want?

You may proceed to fill the exchange and return form, and wait for a confirmation email before reverting the parcel. We will process the return request within 3-4 days after the revert parcel reaches our store.

How will the refund be made?

All return requests will be refunded through store credit only. This is applicable to both purchases made at our Bangsar store and website.

Who will bear the cost for the return of the parcel?

Customers will have to pay the delivery fee for all return requests or else the refund will not be proceeded.

Can I return over the counter?

Yes, it is preferable. You can proceed to exchange or return at our flagship store.