Exchange & Return Policy

Can I exchange my purchased RTW item?

Yes, exchange is allowed within 7 days after the date of purchase made/item(s) received, however it will be subjected to T&C.

Can I exchange to another colour/design if I didn’t like my purchased item?

No, only exchange for sizes is allowed and it is subject to availability.

Can I exchange a sale item?

No, items offered during a sale OR price reduced items strictly do not qualify for exchange nor returns.

Do we need to provide receipt of purchase during exchange/return?

Yes, exchange or return request without receipts or order invoice (for online purchase) will not be entertained.

Do I have to pay for the delivery fee?

Yes, customers will have to bear the cost for delivery fee first, before our team proceeds to send a new exchanged item.

Can I return over the counter?

Yes, it is preferable. You can proceed to exchange or return at our flagship store in Bangsar.

Exchange exclusions

Bespoke, sales items, accessories and lifestyle items cannot be returned, exchanged or refunded.

Items must be unworn, unwashed, unaltered and still have their tags intact.

Can I return my Bespoke order?
No, made-to-measure products do not qualify for exchange nor returns. However, we will provide alteration service to customer satisfaction.
Can I cancel my Bespoke order?
Yes, bespoke orders can be cancelled before sewing process begin. When your  order has been process to sewing the 50% deposit payment paid is non-refundable for cancellation.
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